Frequently Asked Questions
How does ordering on your website work?
RWR- select your items, add the booking date on the calendar (the date of your event), and the quantity (if applicable) and add them to your cart. When all of your items are added then select check out and add your payment information. It is that easy.
Where do I enter my coupon code?
If you’re in the checkout page it will be on the upper left hand area where you type your information which is labeled “have a coupon? Click here to enter your code”. If you were in viewing your cart the gray coupon code box is on the bottom left corner after you’re booked items. After entering the code then click on apply coupon.
Where do we pick up our reservation?
Please schedule a pick up and return time at (208)243-1237 and come to Unit F 198 N. Yellowstone Hwy. Rigby, ID
When will I receive my return deposit?
We try to make sure all of your items are in good condition and working order after they returned. Sometimes it takes a few days to go through the orders. Most return deposits will be in the mail from one week up to three weeks depending on our busy rental schedule.
Do I need to come pick up my rentals or will they be delivered?
Typically most customers will pick up the rentals. We do offer delivery pick up options according to the mileage from Rigby to the delivery location.
I’m renting items on Saturday when do they need to be returned?
We are closed on Sunday so the rental should be returned on Monday. If you have other circumstances that make that difficult please contact us to make other arrangements.
How do I add items to my current booking?
Our system doesn’t allow anything added to a current booking. Simply start a new reservation and we will combine them by the name on the order.
Can I cancel individual items on my order?
Yes, please contact us for any cancellations. Please review our policies for cancelled items.
Can we come see the items in person before we rent them?
Yes, we would gladly do that for you. Please call us to schedule a showing.
How do I figure out the Delivery and Pick up Mileage?
The round trip mileage is figured from our location 198 N. Yellowstone Hwy. Rigby to the event location and multiplied by two. In other words any miles that is put on our vehicle would be the round trip mileage. (For example: our location to the event location is 48 miles X 2 for the round trip. 96 miles is entered into the Delivery AND Pick up products on the website and it calculates your total cost).
Why did I have money taken out of of my deposit?
For Delivery and Pick up the security/damage deposit of 25% of the delivery fee is non-refundable and is used for our time to load and unload the rentals. An explanation is written on the return deposit sheet when we mail the return deposit.
Where can I add the delivery address to my order?
PLEASE add the delivery address and approximate time you would like your rentals delivered and any other pertinent information in the notes section at checkout.
How does the Event Tent Rental work?
The commercial pole event tent rental requires a tent crew of a minimum of 4-6 people. The crew will be scheduled to set up the tent usually the day before the event and pick it up after your event typically Sunday afternoon/evening when the tent crew is available. The rental cost will cover setting up and taking down the tent and if tent walls are added on the rental. Delivery and Pick up mileage is an additional cost. If you want tent lighting the rental of the lights and labor to set up the lights is also an additional cost.